September was an exciting month for the Garage Hive team, as well as lots of development including the introduction of the customer survey and NPS® feature we also had The Blend conference in Nottingham which was a great success.
View what’s new in the Garage Hive product here.
1. Added Customer Satisfaction, Net Promoter Score and Survey feature;
✔ Automated SMS/Email feedback requests;
✔ New detailed Power BI reports;
✔ Live customer insights from any document;
✔ Access to previous feedbacks from any document;
✔ Ability to review and action all feedback received.
More Information available here – Click here
2. Added the ability to add paragraphs to email reminders and booking confirmations;
3. Added the ability to display tyre label information on documents;
4. Added the ability to set estimate reminders and added estimates upcoming & overdue tiles;
5. Added the ability to add extended descriptions to items in all documents;
6. Order numbers can now be made mandatory for specific customers;
7. Made significant improvements to the Factbox;
8. Added the ability to countersign Vehicle Inspections;
9. Added the ability to adjust the VAT amount on a purchase invoice for 1 pence discrepancies;
10. Added the ability to view the Net and Gross amounts of a job sheet from the list view;
11. Added the ability to search Autodata repair times using Engine codes.
+ Much More
Full documentation can be viewed here – https://docs.garagehive.co.uk/docs/garagehive-whats-new.html
Look out for our next release at the end of October.
The Penygroes Service Centre located in South Wales was founded in 2014 by Jonathan. He has extensive 17 years of experience in the industry. However, Jon found himself doing a lot of manual labour for data management to keep a finger on the pulse of the business. Therefore, joined Garage Hive's garage management software in March 2021 and has already seen a significant improvement in his garage, an increase in gross profit and has achieved a great NPS® Score.
Tom and Kayleigh runs their garage TR Autos in Yeovil, Somerset. They joined Garage Hive last year. Tom has two decades of industry experience , both practical and technician side and now business as TR Autos was founded in 2008; since then the team has grown, practices have moved away from paper diaries to garage management software, their productivity has increased and they also have moved into bigger premises.
PW Auto Repairs was founded in 2015 by Paul Whetton, who has 23 years of industry experience and has always wanted to be a technician. Diana Whetton joined and, as she said in her own words, "came as temporary help but never left!" They found and started using Garage Hive in 2020. The business now has seven staff members, including Paul and Diana.
March 2024 to June 2024 Welcome to the latest developments from Garage Hive. As we continue our mission to provide solutions for the automotive industry, we're excited to share some recent updates...
Award-winning garage management system, Garage Hive is set to unveil a groundbreaking new development which will see artificial intelligence (AI) bring newfound efficiency and customer service gains to workshops. Garage Hive Copilot, a custom-built adaption of OpenAI technology, will be showcased for the first time at the UK Garage and Bodyshop Event on June 5th and 6th.