Customer Surveys and Net Promoter Score

Customer Surveys and Net Promoter Score®

Garage Hive has a built-in customers survey function, utilising the NPS® methodology or your own questions, allowing you to truly understand your customer loyalty and satisfaction.

Completely integrated.
Automated SMS and Email feedback requests.
Live customer insights within documents.
Detailed Power BI reports.
Job Sheet feedback analysis.
Net Promoter Score or Custom Surveys

Easily understand your company Net Promoter Score with
our Power BI dashboards.

Create your own surveys and ask any question you would like.

Drill down into the detail, understand the feedback on each Job Sheet.

View open rates, completion rates and completed surveys over time.

View Live Customer Insights from any documents, understand how
your customers feel about you whilst interacting with them.

Access previous surveys and answers from any document.

New Surveys will appear on your home page in a tile, ready to review.

Mark surveys and reviewed and record any actions taken.

View NPS groups from your customer list.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter ScoreSM and Net Promoter SystemSM are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.

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