Garage Hive customers tell about their experience using the product and working with the team
Go paperless with our easy-to-follow process and a sleek home screen with required functions displayed; view and edit live diary and bookings, create checklists, and manage inventory stock from any device.
The data can now be easily accessed by you and your techs through Desktop PCs, Tablets & Phones. The workshop application can be utilised in many documents and accessed by multiple users.
You have a choice between Garage Hive's own accountancy system Microsoft Dynamics 365 or several other integrations with Sage, Xero and Quickbooks.
You have total control of what you want to see; however, you want to see it in the reporting suite. From day-to-day performance, important KPIs such as Average Invoice Value, Gross Profit and more.
We have connected Garage Hive with online and card terminal payment platforms Dojo, Pay 360, Payment Assist for financing, parts suppliers such as GSF Car Parts and many more to come.
It includes a built-in centralised accountancy package, advanced business intelligence reports, customer relationship management and much more.
This Garage Hive feature allows taking online bookings on your website or stand-alone page. It is entirely integrated with your schedule, sends automated confirmations, creates jobsheets and more.
Easy to create checklists and vehicle health checks in garage Hive and attach them to any jobsheet to allow the technician to carry out a vehicle health check on their device.
Get a fast customer response to approve work on their vehicle after receiving an online estimate/report. A report can be sent with photos and descriptions via SMS or Email.
Garage Hive allows you to send many SMS or Email reminders automatically: MOT, Service, Timing Belt Changes, follow-ups for work reported on previous visits, in addition to booking confirmations and more.
Check the past results of a vehicle’s MOT tests, including if it passed or failed, the mileage recorded when it was tested, and when its next MOT is due.
Garage Hive has multiple built-in features to assist your customers at each step of their journey when dealing with your business. From being reminded about certain services being due, to them leaving feedback after their visit. Garage Hive covers all of this using automation to bring convenience to customers whilst focusing on delivering great customer satisfaction.
Garage Hive customers tell about their experience using the product and working with the team
Garage Hive's annual conference
The Penygroes Service Centre located in South Wales was founded in 2014 by Jonathan. He has extensive 17 years of experience in the industry. However, Jon found himself doing a lot of manual labour for data management to keep a finger on the pulse of the business. Therefore, joined Garage Hive's garage management software in March 2021 and has already seen a significant improvement in his garage, an increase in gross profit and has achieved a great NPS® Score.
Richard joined the Garage Hive back in September 2021. He is the owner of RM Motors based in Batley. Since joining us here at Garage Hive, Rich and his team have been on the journey of adapting a new garage management software from the start to where they are now. We wanted to catch up with Richard to get his perspective on the journey he’s been on so we can share this with others.
The returning winner of the Society of the Irish Motor Industry awards 2020 - Donnellan Auto Services was founded in 1999 in Galway, Ireland. John Donnellan shares the story of the company and how they are getting on with the garage management system provided by Garage Hive. Read more on how the auto service is benefitting not only from garage management software but also the processes that have been put in place...
Cheltenham & Gloucester Autocentre is a good example of steady growth and modernisation with garage management software. Martyn's aim is to retire eventually and leave the garage in focused and process-driven teams' hands with the right tools.
EAC Telford garage is based in West Midlands; they joined Garage Hive three years ago and have accomplished a noteworthy recovery from loss and progress with improving business efficiency. The team has grown to 18 staff, treated very well as Mark and Jayne believe “Happy Staff = Happy Work”.
Tim Benson's family business – Oldfields Garage - was established by his parents over 30 years ago in Leominster. Before taking over the business, Tim worked with the main dealer parts department and has been in the industry for 15 years.
Cedar Garage is an independent car garage that was established in 1982 in Worthing. Both Kevin Pearce and Matthew Copp took over the business in April 2013. Before that, Kev and Matt had a small car garage called Car Doctors which they opened in 2011.
Garden City Garage joined Garage Hive in October 2019. This family-run business was established back in the 1960s and is located in Neath, South Wales; it was taken over by Gareth and his wife Rael in 2002 when it came up for sale.
Fitch Autos has been in the business for almost 45 years has expanded with a new unit, more staff and increased its turnover by 25% within the past two years.
Autocentre Chorley is a well-established MOT, car service, car repair and tyre garage in Chorley. They have highly skilled and qualified technicians who hold over 60 years of combined experience.
It is over two and a half years since we moved our garage management system, and so much has changed during that time, both in our business and personal lives. And although the journey has occasionally been painful, and often tedious, where we are now is certainly a better place. Firstly, I want to say, I didn’t move systems because I hated the old ones. I moved because I wanted something different as a business, and I was looking for something better for me. The direction I wanted to take the business in required a slightly different emphasis, and as such I planned to step back from the day to day running of the business but remain in control. Therefore, I wanted to be able to see daily activities from anywhere in the world (and those of you reading this who know me personally, will of course know that that is mostly from my house!) and to be able to usefully work and see daily profit/figures. One of the most impressive things about Garage Hive is the active and very warm Facebook and general community – full of folks that care passionately about their business, and many of whom who have taken the conscious decision to be a businessowner first and a technician or service advisor a very definite second. This, of course, is a necessity to conquer the financial success which alludes many garage owners. This community, you might think, is nothing to do with GH, but the positive manner in which it is used and enjoyed is very much a reflection of the culture within GH. This dynamic Facebook group will often highlight another garage owner’s favourite report and what they are trying to achieve and BOOM! – off we go again into that unnurtured area; - result = making it better than ever before. Occasionally, the group pushes for something, much like a modern-day digital trade union. GH listens: I like this very much; it is powerful and respectfully achieved. The GH Facebook group is a culture shock to the motor industry in the very best way possible! The other thing I particularly love (and it took me quite a while to say I loved anything – BE WARNED when you move any GMS it half kills you!) are the figures and spreadsheets. GH is the dream to me; I love numbers and have always found them beautiful. But for those who don’t, the supported financial app is first class on its presentation of any figure you may want. I have my favourite reports, and regularly look at corners of the business that need/ed attention, these were easily found and are always visually just at your fingertips, anytime and anywhere. Things I love about GH… 1. Proving, not just suspecting, which areas of the business make you money. And yes, there are some surprises! 2. Actioning the changes and then seeing the results. 3. Working from home but feeling like I can see everything. In fact, knowing I can see everything. 4. Seeing progress. So, in balance of fairness … what I don’t like… 1. I’m not that keen on the invoice layout, but probably more indifferent. 2. I wish it was cheaper, but that is not to say I don’t feel that it is not value for money. I met another garage owner a while back and they said that they felt it was like another employee telling the service advisor what needs doing next – I like this analogy and do agree. So, to end, GH has delivered what I wanted, and has facilitated the changes I wanted to achieve. Finally, I want to share one last thing I, personally, have learnt… Turns out, you can communicate in Gifs – who knew?!
We've been using Garage Hive since August 2020. We had outgrew our existing Garage Management system and I wanted more functions like clocking on/off jobs, monitoring efficiencies, electronic checklists, automated notifications etc. What I got was so much more! The functions are so innovative and the information that Garage hive gives about your your business is incredible and obsessive. (No more waiting from one year to the next for the accountant to tell if there had been a profit). The Industry trends are insightful. The system is complex (no management system worthwhile is simple) but the support they offer is unrivaled. And the community that they have brought together is a breath of fresh air. My business is more profitable because of Garage Hive.
Can't begin to explain how Garage Hive has revolutionized our business. All our systems (accounting, stock, bookings and communication) are now all linked in one place. It has transformed our working practices and operating a live system means we are able to react quickly to issues found with clients' vehicles. Most importantly, a very large amount of clients have commented on how they like being kept in the loop regarding their vehicles while in for repair......the customer survey facility is invaluable. The support from the helpdesk staff is second to none, always friendly and efficient. We will never go back to our old systems. Thank you GH :)
The Garage Hive are most definitely that support system I didn't realise I needed so much, always doing so much in the background to keep the software at the forefront of the market, they're also always available within no time via a phone call or a support ticket. Special mention to Leigh, Dawn and Rhys for their efforts with us at WW but I imagine every member of GH are now an imperative part of a lot of businesses for all the best reasons.
Hosted by former Garage Wire Editor Mike Ruff, The Blend Podcast is set to tackle the day-to-day operational challenges for workshops and will engage in discussions with seasoned garage owners, influential thought leaders, and notable industry speakers to help independent garages excel.
Community-driven garage management software Garage Hive says a partnership integration with Humm Group Limited (Humm), enabling garages to offer their customers a simple ‘buy now and pay later’ option, is proving popular. Humm is a debt-factoring service that has been seamlessly integrated within Garage Hive to be used quickly and easily. Humm’s financing solution is proven to boost sales order values across many market sectors.
The annual conference and networking event for independent garage owners, The Blend has unveiled an inspiring line-up of guest speakers ahead of this year’s widely anticipated industry gathering, which takes place in Birmingham on 7th October, 2023.