From the home screen of the service advisor role centre in Garage Hive, you will see lots of tiles, these tiles are designed to give you a brief overview of your business and also prompt you to take action if a document requires it.
From this screen shot, we can see that this particular service advisor has 4 tasks to complete.
There is one jobsheet complete, this is essentially the same as the technician handing the jobsheet back over to you, it doesn’t necessarily mean that the vehicle is ready for collection – for example, the technician could be asking for more time, additional parts or he has just completed part of the job and the rest needs assigning to another technician.
We can also see that there is vehicle inspection has been completed by a technician and is awaiting confirmation. From the awaiting confirmation state, a service advisor can decided whether or not they want to raise an estimate.
We also have a red VHC tile and a red Estimate tile – both are currently set to awaiting authorisation. This means that the estimates are complete but we still haven’t received authorisation for various reasons.
We also recently introduced the ability to filter the tiles per service advisor, you can learn more about that feature by watching the following video.
The Penygroes Service Centre located in South Wales was founded in 2014 by Jonathan. He has extensive 17 years of experience in the industry. However, Jon found himself doing a lot of manual labour for data management to keep a finger on the pulse of the business. Therefore, joined Garage Hive's garage management software in March 2021 and has already seen a significant improvement in his garage, an increase in gross profit and has achieved a great NPS® Score.
Tom and Kayleigh runs their garage TR Autos in Yeovil, Somerset. They joined Garage Hive last year. Tom has two decades of industry experience , both practical and technician side and now business as TR Autos was founded in 2008; since then the team has grown, practices have moved away from paper diaries to garage management software, their productivity has increased and they also have moved into bigger premises.
PW Auto Repairs was founded in 2015 by Paul Whetton, who has 23 years of industry experience and has always wanted to be a technician. Diana Whetton joined and, as she said in her own words, "came as temporary help but never left!" They found and started using Garage Hive in 2020. The business now has seven staff members, including Paul and Diana.
March 2024 to June 2024 Welcome to the latest developments from Garage Hive. As we continue our mission to provide solutions for the automotive industry, we're excited to share some recent updates...
Award-winning garage management system, Garage Hive is set to unveil a groundbreaking new development which will see artificial intelligence (AI) bring newfound efficiency and customer service gains to workshops. Garage Hive Copilot, a custom-built adaption of OpenAI technology, will be showcased for the first time at the UK Garage and Bodyshop Event on June 5th and 6th.