Self Check-in. Introducing the new feature 🤳
Our developers are currently busy working on a feature that allows your customers to self check-in. This allows your customers to post their key and check-in, for a totally contactless drop-off. This is particularly useful during the COVID-19 crisis.
You will be able to add a link to a booking reminder that will take your customer to the self-check-in page.
![](https://garagehive.grandem.eu/wp-content/uploads/2021/10/self_check_in_2.jpg)
The first page will summarise the booking information for the customer.
![](https://garagehive.grandem.eu/wp-content/uploads/2021/10/self_check_in_3.jpg)
The second page allows the customer to take a picture of their vehicle and select a parking location. The customer must also declare that the vehicle is legally parked.
![](https://garagehive.grandem.eu/wp-content/uploads/2021/10/self_check_in_4.jpg)
The third page allows the customer to take a photo of their key for identification, customers can also send a message to the reception at this stage. The customer must then state that they have posted the key.
![](https://garagehive.grandem.eu/wp-content/uploads/2021/10/self_check_in_5.jpg)
The fourth page allows the customer to validate and edit their contact information such as phone number and email address. This is also a great way to increase the email collection rate.
![](https://garagehive.grandem.eu/wp-content/uploads/2021/10/self_check_in_6.jpg)
Once checked in the customer will receive confirmation of their check-in. The garage will receive an email with the check-in details and a red tile will appear on the service advisor role centre.
![](https://garagehive.grandem.eu/wp-content/uploads/2021/10/self_check_in_7.jpg)
This feature is still currently in development and we are looking forward to receiving feedback from our community.
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