Privacy Policy

[Updated 31/10/2024]

This Privacy Policy governs the way Garage Hive collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.garagehive.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Garage Hive.

Overview

At Garage Hive, we are committed to looking after your personal information with great care. We never share your personal information with any third parties unless you have opted in to receive review requests and/or offers/promotions by email. Your personal information will be kept by us for warranty purposes for the duration of 3 years.

We also use your contact details for sending emails or calling you on your provided phone number to confirm free trials and demonstrations. Your personal information is stored in our secure management system, and all connections to it are protected by SSL encryption, which is the industry standard used to protect all websites.

Legal Basis for Processing

We process your personal data on the following lawful bases as required by GDPR:

Consent: For sending marketing and promotional communications if you have opted in.

Contractual necessity: For fulfilling warranty obligations and responding to your service or support requests.

Legitimate interest: For ensuring the security of our website and improving our services and user experience.

How We Use Collected Information

Garage Hive collects and uses Users’ personal information for the following purposes:

For Warranty Purposes: Name, address, and contact number are kept for three years following initial contact.
To Improve Customer Service: Information provided by Users helps us respond to customer service requests and support needs effectively.
To Provide Requested Services: We use your contact details to confirm free trials, demonstrations, and respond to inquiries.
For Marketing Purposes: If you have opted in, we send occasional review requests, offers, and promotions.
To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from Users.

The email address provided by Users for inquiries or order processing will be used solely to respond to their inquiries or requests. If Users decide to opt-in to our mailing list, they may receive emails including company news, updates, offers, and service information. Users may unsubscribe at any time using the instructions at the bottom of each email or by contacting us via our Site.

User Rights Under GDPR

Under the GDPR, Users have the following rights regarding their personal data:

Right to Access: You can request a copy of your personal data held by Garage Hive.
Right to Rectification: You have the right to ask us to correct any inaccuracies in your personal data.
Right to Erasure: You have the right to request the deletion of your data (right to be forgotten) in certain circumstances.
Right to Restrict Processing: You can request the restriction of processing of your data under certain conditions.
Right to Data Portability: You may request that we provide your data in a commonly used, machine-readable format.

Please contact the support team at getonboard@garagehive.co.uk or by phone on 0203 146 1163 for any requests related to your personal data.

How We Protect Your Information

We adopt appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. All data stored on our Site is secured with SSL encryption, username and password protection, and industry-standard security measures.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information. We may share generic aggregated demographic information, not linked to any personal identification information, with business partners, trusted affiliates, and advertisers for the purposes outlined above. Where necessary, we use third-party service providers to help us operate our business and the Site, including the administration of activities such as newsletters or surveys, but only if you have opted in.

Third-Party Websites

Our Site may contain links to third-party websites, which are governed by their respective privacy policies and terms. Garage Hive is not responsible for the practices employed by websites linked to or from our Site. We encourage Users to review the privacy policies of any linked websites they interact with.

Changes to This Privacy Policy

Garage Hive reserves the right to update this privacy policy at any time. When changes are made, we will revise the “last updated” date at the bottom of this page. We encourage Users to check this page frequently to stay informed of how we protect personal information.

Contacting Us

If you have any questions about this Privacy Policy, our practices, or your dealings with our Site, please contact us at getonboard@garagehive.co.uk or by phone on 0203 146 1163.

Office Address: Little Tennis Street South, Colwick, Nottingham NG2 4EU
Legal Address: 70-72 C/O Hewitt Card Ltd, Nottingham Road, Mansfield, England, NG18 1BN