Garage Hive’s latest update adds the ability for Service Advisors to assign the jobs to themselves with the “Assign to me” button – This button is available on Jobsheets, Estimates and VHC’s.
The update also allows for users to assign documents to other Service Advisors.
Assigning a document to a Service Advisor will remove it from the red tiles on the homepage for other Service Advisors, meaning users can only see jobs assigned to themselves and unassigned jobs.
This allows for a more focused team of Service Advisors and a quicker turnaround of authorisations.
The feature also considers general managers, who are able to see all documents regardless of assignment, allowing them to see the current status of your workshop and to assign jobs manually to particular Service Advisors.
The Penygroes Service Centre located in South Wales was founded in 2014 by Jonathan. He has extensive 17 years of experience in the industry. However, Jon found himself doing a lot of manual labour for data management to keep a finger on the pulse of the business. Therefore, joined Garage Hive's garage management software in March 2021 and has already seen a significant improvement in his garage, an increase in gross profit and has achieved a great NPS® Score.
Tom and Kayleigh runs their garage TR Autos in Yeovil, Somerset. They joined Garage Hive last year. Tom has two decades of industry experience , both practical and technician side and now business as TR Autos was founded in 2008; since then the team has grown, practices have moved away from paper diaries to garage management software, their productivity has increased and they also have moved into bigger premises.
PW Auto Repairs was founded in 2015 by Paul Whetton, who has 23 years of industry experience and has always wanted to be a technician. Diana Whetton joined and, as she said in her own words, "came as temporary help but never left!" They found and started using Garage Hive in 2020. The business now has seven staff members, including Paul and Diana.
March 2024 to June 2024 Welcome to the latest developments from Garage Hive. As we continue our mission to provide solutions for the automotive industry, we're excited to share some recent updates...
Award-winning garage management system, Garage Hive is set to unveil a groundbreaking new development which will see artificial intelligence (AI) bring newfound efficiency and customer service gains to workshops. Garage Hive Copilot, a custom-built adaption of OpenAI technology, will be showcased for the first time at the UK Garage and Bodyshop Event on June 5th and 6th.