From the home screen of the service advisor role centre in Garage Hive, you will see lots of tiles, these tiles are designed to give you a brief overview of your business and also prompt you to take action if a document requires it.
From this screen shot, we can see that this particular service advisor has 4 tasks to complete.
There is one jobsheet complete, this is essentially the same as the technician handing the jobsheet back over to you, it doesn’t necessarily mean that the vehicle is ready for collection – for example, the technician could be asking for more time, additional parts or he has just completed part of the job and the rest needs assigning to another technician.
We can also see that there is vehicle inspection has been completed by a technician and is awaiting confirmation. From the awaiting confirmation state, a service advisor can decided whether or not they want to raise an estimate.
We also have a red VHC tile and a red Estimate tile – both are currently set to awaiting authorisation. This means that the estimates are complete but we still haven’t received authorisation for various reasons.
We also recently introduced the ability to filter the tiles per service advisor, you can learn more about that feature by watching the following video.
The Penygroes Service Centre located in South Wales was founded in 2014 by Jonathan. He has extensive 17 years of experience in the industry. However, Jon found himself doing a lot of manual labour for data management to keep a finger on the pulse of the business. Therefore, joined Garage Hive's garage management software in March 2021 and has already seen a significant improvement in his garage, an increase in gross profit and has achieved a great NPS® Score.
Tom and Kayleigh runs their garage TR Autos in Yeovil, Somerset. They joined Garage Hive last year. Tom has two decades of industry experience , both practical and technician side and now business as TR Autos was founded in 2008; since then the team has grown, practices have moved away from paper diaries to garage management software, their productivity has increased and they also have moved into bigger premises.
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